--- title: "Hotel Verrin Post-Occupancy Report: First Ninety Days" description: "Ninety days after opening, Hotel Verrin's occupancy, guest scores, snag count and proposed fixes, space by space, from Tindale Quirke Interiors." canonical: "https://formlio.com/documents/ballarat-hotel-post-occupancy-report" locale: "en" type: "document" lastModified: "2026-11-11" alternates: fr: "https://formlio.com/fr/documents/ballarat-rapport-post-occupation-dhotel.md" --- # Hotel Verrin Post-Occupancy Report: First Ninety Days ## Cover ### Hotel Verrin, ninety days after opening. *Post-occupancy report* *The lobby of Hotel Verrin at night* *Tindale Quirke Interiors* ## The result ### The first ninety days in numbers Friday 5 March to Thursday 3 June 2027, written up by Bridie and Hugh at Tindale Quirke Interiors for Marnie Loxton. Occupancy and guest scores come from your booking system and post-stay survey. The snag count is ours, from the shared tracker. ### Room nights occupied **78%** 842 of 1,080 available nights across the twelve rooms. ### Guest score for rooms **4.7 / 5** Average of 263 post-stay surveys. The bar scored 4.2. ### Snag items closed **41 of 47** Six are still open. All six are covered further down. ### Your share of fixes **$12,880** Out of $16,980 of proposed work, in AUD and excluding GST. ## The short version Ninety days in, the twelve rooms are doing their job, the lobby is close, and the bar top is the thing we got wrong. ## Space by space ### The lobby is holding up *The lobby of Hotel Verrin in daylight* ### The bar is the hardest worn *The bar at Hotel Verrin before service* ### The twelve rooms are the best result *A guest room at Hotel Verrin* ## What is working ### What is working, and why *Working* Most of it. The rooms are quiet, quick to clean and well liked, and the decisions we argued hardest for are the ones earning their keep. The acoustic lining between rooms was the line you nearly cut from the budget. Not one of 263 surveys mentions noise from a neighbour. The modular wardrobe units mean housekeeping can swap a damaged door in ten minutes, and they have, twice. In the lobby, the smart lighting scenes are doing what Hugh promised. The evening scene uses 31 per cent less power than the day scene, and your team have not touched a switch since week two. Stone over timber at the door was the right call. ## What is not working Six items are still open. Three need a budget or a decision from you. Three are small, booked and free. We would rather you read these from us than hear them from a guest. ### The bar top is marking *Ring marks on the oiled oak bar top* ### The lobby is loud after nine *The lobby looking toward the bar in the evening* ### Desk chairs are scuffing floors *Scuff marks under a guest room desk chair* ### Three small ones, already booked *The first floor corridor at Hotel Verrin* ## Fixes already made Forty-one items are closed. These five are the ones a guest would have noticed. None of them cost you anything, and we have said who paid for each. ### 1. Lobby rug turned and relaid Monday 12 April. A traffic lane had formed from the door to the desk. We turned the rug and swapped the underlay for a denser one. The rug maker paid. ### 2. Bar stool footrests replated Tuesday 20 April. The brass plating wore through on eight stools inside six weeks. Corriedale Joinery took them back in two batches and replated in a harder finish under warranty. ### 3. Blackout channels in two rooms Monday 3 May. Rooms 7 and 11 face east and leaked light at the blind edges. Dunmore Build fitted side channels as a defect, in one morning between check-out and check-in. ### 4. Corridor lights reprogrammed Thursday 13 May. The night scene dimmed too far for guests finding their door. That was our commissioning, so Hugh reset the scenes on site and we covered the day. ### 5. Banquette seam restitched Wednesday 26 May. One seam opened on the corner banquette in the bar. Wimmera Upholstery restitched it in place before service, under warranty, with a stronger thread. ## Proposed fixes ### Three fixes we propose, and who pays All figures are in AUD and exclude GST. The work is planned for your quiet week, Monday 19 to Friday 23 July 2027. The bar closes for two nights and no rooms come out of sale. ### Bar top in stone **$11,480** Honed granite in place of the oiled oak, templated and fitted by Moorabool Stone. You pay $8,520. We pay $2,960, which is our redesign and the templating, because the oak was our call. ### Lobby acoustic panels **$4,360** Six fabric-wrapped panels above reception, matched to the plaster. This is new scope, so you pay. We expect 5 to 6 decibels less at the desk. ### Chair glides replaced **$1,140** Felt glides on all twelve desk chairs and a floor buff in nine rooms. The chair maker pays in full. ## What we learned Four things we will do differently on the next hotel. You paid for some of these lessons, so you should see them written down. ### Test bar finishes against a real service We approved the oak from a sample board and a 3D visual. Neither had a wet glass left on it for an hour. From now on every bar and counter finish gets a two-week trial panel in a working venue before we specify it. We would rather lose a fortnight in design than a bar top after opening. ### Model sound with the bar full, not empty Our acoustic model treated the lobby and bar as two rooms. On a Saturday night they are one. We now model the loudest hour of the week, with doors open, and show you the number at the reception desk before the ceiling is closed. ### Ask housekeeping before we fix the furniture schedule The 24 minute room turn is the best number in this report, and it came from an hour with your head housekeeper during developed design. She moved the luggage bench and asked for the open wardrobe base. That hour is now a fixed step in our process, not a favour. ### Write wear into the handover, not only care Our care guide told your team how to clean each surface. It did not say what normal wear looks like at ninety days, so nobody knew whether the rug lane or the stool plating was a fault. The guide now carries a short list of what to expect and when to call us. ## The one decision ### The one decision we need from you Approve the July fix week by Friday 25 June 2027. Stone has a three-week lead time, so Moorabool Stone need to template the bar on Tuesday 29 June to fit it on Tuesday 20 July. If you would rather keep the oak, tell us and we will sand and re-oil it at our cost. It will mark again. Approving below signs this electronically. ### Prepared by **Bridie Tindale** Founding partner, Tindale Quirke Interiors Level 1, 14 Camp Lane Ballarat VIC 3350 bridie@tindalequirke.com.au ### For approval by **Marnie Loxton** Owner, Hotel Verrin, Daylesford If you would rather talk it through first, Bridie and Hugh are at the hotel on Thursday 17 June 2027 and have kept the morning free. ### Approve the July fix week By approving, you sign for the three fixes above, carried out between Monday 19 and Friday 23 July 2027. Your share is $12,880 AUD plus GST: $8,520 for the stone bar top and $4,360 for the lobby panels. We invoice half on approval and the balance once you have walked the finished work with us.